Frequently Asked Questions
Everything you need to know about shopping with General Store.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all orders, with free standard shipping on orders over $50. Standard delivery typically takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.